Privacy Policy
How Syndew Atelier collects and uses the information you share when you enquire, book an appointment or place an order.
This policy explains how Syndew Atelier collects, uses and protects your personal information when you contact us, book an appointment, place an order or use this website. We handle your information in line with the Nigeria Data Protection Act 2023 and applicable data protection regulation.
Who we are
Syndew Atelier ("we", "us", "our") is an embroidery and monogram house based at Unit 24, Winter Plaza, 57 Ogudu Road, Ogudu, Lagos, Nigeria. We are the data controller for the information described here. For any privacy question or request, contact us at [email protected] or on +234 810 573 8064.
Information we collect
Enquiries and bookings. Your name, email address, phone number, company or organisation, and the details of the work you describe.
Orders. The garments, designs, measurements, artwork or logos you provide, along with the records we need to produce and account for your order.
Payments. When you pay online, payment is processed by our payment provider. We receive confirmation of the transaction but do not store your full card details.
Website. Basic technical data such as your device and browser type, and, only if you accept analytics, aggregate usage statistics.
How we use your information
To respond to your enquiry and arrange appointments.
To prepare quotes, produce your order and keep you updated on progress.
To take payment and keep proper business and accounting records.
To improve our service and, where you have agreed, understand how the website is used.
We rely on your consent, the performance of our contract with you, and our legitimate interest in running the business, as the lawful bases for this processing.
Sharing your information
We do not sell your personal information. We share it only with the service providers who help us run the business, including our email, hosting and payment providers, and only so far as they need it to provide their service. We may also disclose information where the law requires it. Some providers may process data outside Nigeria; where they do, we take reasonable steps to ensure it remains protected.
Cookies and analytics
The website uses only the cookies needed to work. Analytics and any marketing cookies load only after you accept them in the cookie banner, and you can decline without affecting the site.
How long we keep it
We keep enquiry and order records for as long as we need them to serve you and to meet our legal, tax and accounting obligations, after which we delete or anonymise them.
Your rights
You can ask us to give you a copy of the information we hold about you, to correct it, to delete it where we are not required to keep it, or to stop using it for a particular purpose. To make a request, email [email protected]. You also have the right to complain to the Nigeria Data Protection Commission.
Security
We take reasonable technical and organisational measures to keep your information safe. No method of transmission or storage is completely secure, but we work to protect your data and to limit access to it.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Questions about your privacy? Email [email protected] or call +234 810 573 8064.